Enrich your customer experience by socialising it using IBM Connections

In this session we will demonstrate a seamless customer experience scenario that helps converting website hits into named customers that lively interact with each other and an with the internal sales and marketing organization. We are using the well-known social business tools from IBM Connections for the extranet ! We will demonstrate how fast IBM Connections can be customized to the needs of a branded website including a WebSphere Commerce based shopping experience and a fancy UI. We will also demonstrate how a social intranet gets extended to a customer first platform in the enterprise – giving a great return on investment by linking the digital marketing efforts to the internal organization and bringing communications seamlessly together.

Enrich your customer experience by socialising it using IBM Connections from Social Connections

Future of Work
Location: Breakout 1 Date: November 6, 2015 Time: 9:40 am - 10:10 am Heiko Voigt (Harbour Light) Patrick Heinzelmann (Harbour Light)